Priced on the calls it answers, not the people you employ.
From $150 a month. Hiring another receptionist never raises the bill, and neither does opening another location. HIPAA compliant and a signed BAA on every plan.
Three tiers. Pick the one that matches your call volume.
Every tier includes the full feature set. The difference is the monthly call minute allowance.
Core
500 minutes of call time included
Automated (Scheduling, Refills, Insurance)
Live Call Dashboard + Transcripts
SMS Appointment Reminders
Advanced Call Analytics
Billing Management
Scale
1,000 minutes of call time included
Automated (Scheduling, Refills, Insurance)
Live Call Dashboard + Transcripts
SMS Appointment Reminders
Advanced Call Analytics
Billing Management
Enterprise
2,000 minutes of call time included
Automated (Scheduling, Refills, Insurance)
Live Call Dashboard + Transcripts
SMS Appointment Reminders
Advanced Call Analytics
Billing Management
Work out your monthly bill.
Your phone system reports your monthly call minutes. Most primary care practices land between 500 and 2,000. Groups and multi location organizations run well past that, and the slider goes there too.
1,000 minutes included, so nothing over. That covers the whole practice, however many providers and front desk staff you have, with every simultaneous caller answered.
Overage costs the same per minute as your allowance, so at this volume the monthly figure comes out the same on every tier. Picking the one that covers your minutes just keeps an overage line off the invoice.
What it returns, set against what a hire costs.
At Synergy Medical, a family practice on athenahealth, MedPhone is capturing an estimated 101 to 135 new patients a year who would otherwise have reached voicemail, and taking ten to fifteen hours a week off the front desk for billing and collections.
A fully loaded front desk hire in the US runs about $52,000 a year once you count salary, benefits, taxes and turnover. They work forty hours of the week. MedPhone costs a fraction of one and answers all one hundred and sixty eight.
This is not about replacing the people you have. It is about giving them back the hours they currently spend on the phone, so they can work the revenue that is already sitting in your practice.
| Front desk hire | MedPhone | |
|---|---|---|
| All in annual cost | About $52,000 | A fraction of one hire |
| Hours covered | 40 hrs/week | 168 hrs/week |
| Calls handled simultaneously | 1 | Unlimited |
| Sick days | About 10/year | 0 |
| Turnover risk | High | None |
| EHR integration | Manual | Direct API |
| HIPAA | Requires training | Built in |
Swipe the table sideways for the MedPhone column.
Things we do not charge for.
- Per seat fees. Your entire practice, not per user.
- Setup fees for standard integrations.
- BAA. Always included.
- Standard EHR integration. Included on every tier.
Call minutes beyond your tier allowance are billed at $0.30 per minute. That is disclosed upfront and itemized on your monthly report. A practice running 4,000 minutes a month lands at about $1,200 per month all in.
The BAA is signed before your first live call. What it covers, and how call recordings and transcripts are handled, is set out on our HIPAA compliance page.
Running more than one site? Minutes pool across locations rather than being bought per seat, which changes the arithmetic quite a bit. We set that out on the multi location page.
Pricing FAQ
What practices ask before they commit.
Still have questions?
Can't find the answer you're looking for? Reach out to our team and we'll get back to you shortly.
MedPhone starts at $150 a month for 500 call minutes and scales with the calls you take, not the people you employ. A typical primary care practice runs about 4,000 minutes a month. Set against a fully loaded front desk hire at roughly $52,000 a year, MedPhone costs a fraction of one.
No. MedPhone pricing covers the entire practice, not per staff user. There are no per seat fees on any tier, so adding front desk staff never increases the bill.
Yes. Call minutes beyond your tier allowance are billed at $0.30 per minute. The rate is disclosed upfront and itemized on your monthly report, so the bill is predictable rather than buried in fine print.
Yes. The Business Associate Agreement is included on every MedPhone tier and signed before deployment.
Yes. Practices commonly start on a lower tier and move up as call volume grows. Downgrades work the same way with 30 days notice.
Get a quote in twenty minutes.
The demo covers the live pilot, your EHR, and specific pricing for your practice size.
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