What actually happens when a patient calls your practice.
Four steps, every time. It answers, finds the patient, does what they asked, and writes it to the chart. Most calls are done inside two minutes.
Four steps, one call.
- 1
Ring and pick up
Patient dials the practice number. MedPhone answers on the first ring. Voice recognition identifies the caller intent within the first ten seconds of conversation. Booking, rescheduling, refill, insurance, or general question.
- 2
EHR lookup
MedPhone finds the patient in your EHR, confirms who it is speaking to, and checks what their provider actually has open. This takes under three seconds. The patient is not put on hold to wait for it.
- 3
Take action
MedPhone completes the request in real time. Books the appointment. Cancels the existing one. Creates a refill request task. Every action happens in the same session as the call, not queued for later.
- 4
Confirmation and chart write back
MedPhone tells the caller what it has done, in plain English. A summary of the call goes into the patient chart, in the same place your team already looks for everything else.
What is going on underneath.
For anyone who wants to know before they trust it with their patients. Skip it if you would rather just hear it work.
It does not sound like a robot
It sounds like a person and it keeps up like one. Patients interrupt, change their mind and correct themselves mid sentence, and MedPhone follows without asking them to start again.
It lives in your EHR
Live today in athenahealth, as an approved Marketplace Partner. eClinicalWorks is being built now, and ModMed, Dentrix and NextGen are approved to follow. Every connection is the official one, so an EHR update does not take your phones down.
How the athenahealth integration worksEvery call is treated as PHI
Every call is treated as protected health information from the moment it is answered. Encrypted, logged, and reviewable. A BAA is signed before your first live call.
Read the HIPAA and security detailYou decide what it hands over
You decide what MedPhone should never handle alone. Clinical questions to the nurse line, urgent calls to whoever is on, and a different rule after hours if you want one.
Automation coverage.
Six things MedPhone handles automatically.
- 1New patient appointment booking, with intake question flow
- 2Existing patient rescheduling and cancellation
- 3Prescription refill requests, routed to the provider inbox
- 4Insurance verification intake
- 5Same day and waitlist requests
- 6After hours callbacks and urgent triage routing
Everything else, including clinical questions and complex triage, transfers to your team based on the rules you set.
How MedPhone works FAQ
The mechanics, answered before you get on a call.
Still have questions?
Can't find the answer you're looking for? Reach out to our team and we'll get back to you shortly.
Under two minutes for a routine booking, reschedule, or refill request. Complex calls that require transfer take longer because the caller has to be routed to a human.
Transfer. Configurable per practice. Some practices route all clinical questions to the nurse line. Others route only after hours.
Through the official EHR API. Appointments, cancellations, and refill requests appear in the same places your staff already uses.