Every call, answered. An AI front desk for athenahealth practices.
- Synergy Medical
Marketplace partner
Inception Program
Startups
One call, everything handled
Answered on the first ring
1ring
- Answered, 1 ring
- Held in queue
- To voicemail
- Abandoned
Any hour, and any number of callers at once. Nobody waits in a queue and nobody reaches voicemail.
Run your phone tree, or sit inside it.
MedPhone runs your phone tree
Hear it answer a call.
This is what a patient hears when they call your practice.
One number. Everything behind it.
A patient calls. MedPhone answers, handles it in athenahealth, and passes anything it cannot finish to your team.
Scheduling
Booked Tue 9:40Rescheduling and cancellation
Moved to MonNew patient intake
Intake startedPrescription refills
Metformin 90 dayInsurance intake
AetnaText confirmation
Date and timeFront desk transfer
Asked for staffEmergency
No transfer
Scheduling
Rescheduling
New patients
Refills
Insurance
Text confirms
Front desk
Emergency
Scheduling
Booked Tue 9:40Written straight into the chartEverything a front desk does, for a fraction of a hire.
No provider fees. No setup fees. No contract.Unlike the others, you pay only for the minutes we answer, and every plan gets every feature.
Swipe the table to compare →
Front desk hire
$4,333
a month, fully loaded
Past 2,000 minutes, several locations, or a workflow nobody else has? We build it and price it with you.
Book a callFront desk hire: a fully loaded hire at $52,000 a year, salary plus benefits and taxes.
Questions athenahealth practices ask about an AI front desk
MedPhone AI is a HIPAA compliant AI front desk for medical practices. It answers inbound calls, books and reschedules appointments, and handles refill requests directly inside the practice EHR through official APIs. MedPhone is live in production on athenahealth.
Yes. MedPhone encrypts all PHI at rest with AES 256 and in transit with TLS 1.3, and maintains a full audit log of every call and every EHR action. Every vendor that can touch PHI is held to the same obligations, and the full compliance documentation is available to compliance officers on request.
MedPhone is live in production on athenahealth as a verified Marketplace Partner. eClinicalWorks, ModMed, Dentrix and NextGen each have a partial integration covering core scheduling workflows, with further capabilities in active development. Custom integrations are available for practices at 10 providers or more on other systems.
MedPhone bills on the calls it answers, starting at $150 a month, so hiring another receptionist never raises the bill. A fully loaded front desk hire in the US averages about $52,000 a year and works forty hours of the week. MedPhone costs a fraction of one and answers all one hundred and sixty eight.
Yes. MedPhone routes complex or urgent calls to designated staff based on rules set per practice. Transfer rules cover on hours, after hours, and specific call types like clinical questions or urgent triage.
See all plans or how it works. Anything else, info@medphone.ai
We’re a perfect match for Pediatrics, Primary Care, Virtual Care, Urology, Concierge, Internal Medicine and Sports Medicine
Pick a time