Every call your practice misses is a patient booking somewhere else.
MedPhone answers every call, books it straight into athenahealth, and hands your front desk their day back for billing and collections. HIPAA compliant, with a signed BAA before your first live call.
Every missed call is a patient who never comes back.
Missed calls, missed revenue
A patient who reaches voicemail books with the next clinic on the list.
Front desk burnout
Front desk teams spend up to 80 percent of their day on the phone.
After hours goes unanswered
Nobody picks up at 8pm on a Tuesday, and those callers rarely try again.
Hiring is not the answer
A fully loaded front desk hire runs about $52,000 a year, and still works 40 hours.
Patients reach a person, not a voicemail. Your staff get their day back.
Patients get through, day or night
The 8pm Tuesday calls that used to hit voicemail now get booked. At Synergy Medical, roughly 40 to 50 a week.
Your front desk, freed up
Ten to fifteen hours a week off the phones at Synergy Medical, back into billing and collections.
HIPAA compliant from day one
A BAA signed before your first live call. Every conversation encrypted and logged. The detail is published, not promised.
Hear it answer a call.
Capture every opportunity while reducing staff workload.
Player not loading? Watch the call on YouTube.
Synergy Medical, Michigan.
A family medicine practice on athenahealth. In two months MedPhone answered about 2,848 calls and took more than half the phone load off the front desk. Read the case study.
We take calls a month, and about percent go unanswered.
Change either number. Assumes 20 percent of missed calls are new patients at $500 lifetime value, which is conservative for primary care.
Everything you need to run a smarter front desk.
Automate communication, reduce manual work, and improve patient experience, all in one platform.
Doctor Portal
Today's schedule, missed calls and pending refills, in one view your providers can actually check.
Call Management
Handle patient calls automatically, with consistent responses across phone.
Manual Booking
Routine requests are handled first, while important or sensitive cases are routed to your team instantly.
Verify Insurance
Verify insurance eligibility directly through your EHR or EMR, so coverage details are confirmed before the visit.
Payment Processing
Securely collect copays and payments via Stripe with pre-visit payment links.
View Transcript
Patient requests and updates are documented automatically, keeping records accurate.
Integrations
Connects with your existing systems to keep workflows seamless and data in sync.
Voice AI Automation
Scheduling, refills and insurance questions handled on the call, in the language the patient asks in.
Workflow Settings
Customize how calls, messages, and workflows are handled based on your practice's needs.
Priced on calls answered, not people hired.
MedPhone bills on the calls it handles. Hiring another receptionist never raises the bill.
Work out your monthly bill.
Drag to your monthly call minutes. Most primary care practices land between 500 and 2,000.
1,000 minutes included, so nothing over. That covers the whole practice, however many providers and front desk staff you have, with every simultaneous caller answered.
Frequently Asked Questions
Answers to the questions practices ask before they book a demo.
Still have questions?
Can't find the answer you're looking for? Reach out to our team and we'll get back to you shortly.
MedPhone AI is a HIPAA compliant AI phone agent for medical and dental clinics. It answers inbound calls, books and reschedules appointments, and handles refill requests directly inside the practice EHR through official APIs. MedPhone is live in production on athenahealth.
Yes. MedPhone signs a Business Associate Agreement before deployment, encrypts all PHI at rest with AES 256 and in transit with TLS 1.3, and maintains a full audit log of every call and EHR action. Every vendor that can access PHI is under an executed BAA, and the named subprocessor list is available to compliance officers on request.
MedPhone is live in production on athenahealth as a verified Marketplace Partner. The eClinicalWorks integration is in build, and ModMed, Dentrix and NextGen are approved to integrate. Custom integrations are available for practices at 10 providers or more using other EHRs.
MedPhone bills on the calls it answers, starting at $150 a month, so hiring another receptionist never raises the bill. A fully loaded front desk hire in the US averages about $52,000 a year and works forty hours of the week. MedPhone costs a fraction of one and answers all one hundred and sixty eight.
Yes. MedPhone routes complex or urgent calls to designated staff based on rules set per practice. Transfer rules cover on hours, after hours, and specific call types like clinical questions or urgent triage.
Ready to stop losing calls?
A 20 minute demo shows you the live pilot, the EHR integration in action, and pricing for your practice size. No commitment. No pushy follow up.
Book a demoPrefer email? Reach us at info@medphone.ai.
athenahealth Marketplace Partner | HIPAA compliant
Also building for eClinicalWorks, ModMed, Dentrix and NextGen.