healow Genie alternative: how MedPhone compares.
An honest side by side of MedPhone and healow Genie. Written by MedPhone founders. Where we win, where healow wins, and how to pick.
Last updated:
Competitor details last checked November 2026. Pricing and features change. Verify current details on each vendor site.
healow Genie and MedPhone AI are both AI phone agents for medical practices, and they differ most in EHR coverage and in how they charge. healow Genie is built for eClinicalWorks practices inside the healow ecosystem and prices per seat. MedPhone is live in production on athenahealth, with eClinicalWorks in build, and prices at the practice level regardless of how many providers or front desk staff you have.
The short version: why practices look for a healow Genie alternative.
healow Genie is eClinicalWorks' native AI phone product. If you are already on eCW and want the most integrated first party solution, it is the obvious pick.
MedPhone is a multi EHR AI phone agent. If you are on athenahealth, ModMed, Dentrix, or NextGen, or you want per practice pricing rather than per seat, MedPhone is likely the better fit.
Both are HIPAA compliant. Both handle appointment booking and refill requests. The differences are in pricing model, EHR coverage, and integration philosophy.
Side by side.
| MedPhone AI | healow Genie | |
|---|---|---|
| Base pricing | From $150 per month for the whole practice, however many providers and staff you have | From $249 per seat per month |
| Per minute overage | $0.30 above your tier allowance | Not published, and no minute allowance is published either |
| Pricing model | Per practice, priced on calls answered | Per seat |
| Simultaneous calls | Unlimited, every caller is answered at once | Priced per seat |
| Cost of adding a provider or receptionist | Nothing | Another seat |
| athenahealth integration | Verified Marketplace Partner | Not named on healow's pages |
| eClinicalWorks integration | In build, not yet live | Native, first party |
| ModMed integration | Approved, not yet built | Not named on healow's pages |
| Dentrix integration | Approved, not yet built | Not named on healow's pages |
| NextGen integration | Approved, not yet built | Not named on healow's pages |
| Multi EHR support | Built for five EHRs, athenahealth live today | Describes itself as EHR-agnostic; names no EHR list beyond its parent, eClinicalWorks |
| HIPAA compliance | Yes | Yes |
| Live transfer to human | Yes, configurable rules | Yes |
| After hours coverage | Yes | Yes |
| Chart write back | Yes, direct EHR API | Yes, native to eCW |
| Deployment time | 2 to 4 weeks | Varies |
Swipe the table sideways for the MedPhone column.
When to pick healow Genie.
- You are already deep in the eClinicalWorks ecosystem and want first party integration.
- You need only one or two seats. At $249 a seat, a very small team can pay less than a minutes based plan, depending on the usage charges healow quotes.
- You value being on the same vendor stack as your EHR for support and contracting.
That is a real advantage. First party integrations often have the shortest deployment and the tightest support relationship.
When to pick MedPhone.
- You are on athenahealth. This is the clearest case. MedPhone is live in production there as a verified Marketplace Partner, and healow does not name athenahealth among its integrations. Everything about the product, from the booking flow to the chart write back, was built against that API first.
- Your phones ring in bursts. MedPhone answers every simultaneous caller, with no cap and no queue, because capacity is not something you buy in units. Under a per seat model your ability to answer two callers at once is a line item, which is exactly backwards for a practice whose Monday morning looks nothing like its Thursday afternoon.
- You have several providers and per seat pricing gets expensive fast. Our price tracks call minutes, not headcount, so adding staff never adds cost.
- You want a single vendor across EHRs because you may expand to multiple systems through a new location, an acquisition, or platform diversification.
- You want the athenahealth Marketplace Partner integration specifically.
Pricing for a typical primary care practice with 5 providers.
healow Genie
5 seats at $249 per seat per month, healow's published starting price.
$14,940 per year
A starting price, before any usage charges. healow does not publish a minute allowance or usage rate.
MedPhone AI
Enterprise tier plus overage at a typical 4,000 minutes a month. All 5 providers covered, because we do not charge per seat.
$14,400 per year
Adding providers does not change this number. Only call volume does.
Two things worth reading alongside this. MedPhone is live in production as an athenahealth AI receptionist, which is the integration that exists today, and the eClinicalWorks AI phone agent page says plainly where that build stands.
The honest caveat: healow publishes a per seat starting price but no minute allowance or usage rate, so this compares MedPhone's all in cost with healow's floor. A practice with one or two seats may well pay less with healow Genie. The math tips toward MedPhone as provider count rises. Ask healow for a written quote at your call volume and compare.
If you are already on healow Genie and considering a switch.
- 1Notify healow Genie of contract termination per their agreement.
- 2Sign with MedPhone.
- 3MedPhone connects to your EHR through the appropriate API.
- 4Two to four weeks of custom call flow setup.
- 5Number port or route through your existing carrier.
- 6Go live. Optionally run in parallel for one week to compare.
Typical reasons practices switch
- Cost got out of hand with per seat pricing as they added providers
- Moved to an EHR where they wanted a named, production integration
- Wanted deeper integration on a non eCW EHR
Where these facts come from.
Everything said about healow Genie on this page is from healow's own public pages, checked November 2026. If something here is out of date, tell us and we will correct it.
Comparing other vendors too? See every MedPhone comparison.
MedPhone versus healow Genie FAQ
The questions eClinicalWorks practices ask when comparing the two.
Still have questions?
Can't find the answer you're looking for? Book a 15 minute call and ask us directly.
Book a 15 minute callhealow Genie is first party AI voice from eClinicalWorks, its parent company. healow describes it as EHR-agnostic and able to integrate with any EHR, but does not publish a list of supported EHRs. MedPhone is a verified athenahealth Marketplace Partner, live in production.
Partly. Core scheduling workflows run on eClinicalWorks in production today, and further capabilities are in active development. We have no named eClinicalWorks practice to point at yet, so the deployment we will show you on a demo is the athenahealth one. On that call we go through exactly which workflows are live for a practice like yours.
Yes. Number porting or dual routing during the transition period is standard. Typical migration is two to four weeks with no call downtime.
It depends on your provider count and your call volume. healow Genie starts at $249 per seat per month, so its cost rises with headcount. MedPhone prices on call minutes, so ours does not. healow does not publish a minute allowance or usage rate, so a one or two seat practice should get a written quote and compare it with MedPhone at its own call volume.
Get demos of both. If you want the first party option, pick healow Genie. If you want per practice pricing or you may switch EHRs later, pick MedPhone.
See MedPhone in a live demo.
Fifteen minutes. Compare against your current setup. Get a quote for your practice size.
Book a demoSee full MedPhone pricing