OhMD alternative: how MedPhone compares.
An honest side by side of MedPhone and OhMD Answer, OhMD's AI voice product. OhMD is a texting platform with AI voice added; MedPhone is the phone, with minutes included.
Last updated:
OhMD details checked November 2026 on OhMD's own public pages, listed at the bottom. Vendors change pricing and features, so confirm current details with each vendor.
OhMD and MedPhone AI both answer patient calls with AI. OhMD is a patient communication and HIPAA texting platform, and its AI voice comes in the AI & Automation plan from $500 a month, with calling usage billed separately. MedPhone is an AI phone agent from $150 a month, with call minutes included.
Why practices look for a OhMD alternative.
OhMD is a texting platform first, and a good one: two way texting, broadcast and chat, used by 1,200+ organizations since 2016. Its AI voice, OhMD Answer, comes in the AI & Automation plan.
The price structure is the main difference. OhMD's AI plan starts at $500 a month and bills calling usage on top, at a rate it does not publish. MedPhone starts at $150 a month with 500 minutes included.
If your practice wants one platform for texting and calls, OhMD covers both. If the phone is what needs fixing, MedPhone does that for less, at a price you can see.
MedPhone and OhMD, side by side.
| Compared | MedPhone AI | OhMD |
|---|---|---|
| Published pricing | Yes. $150 a month for 500 minutes, up to $600 for 2,000 minutes, then $0.30 a minute. No setup fee, no contract, no per provider fee. | Published. Core from $300 a month; AI & Automation, which includes AI voice, from $500 a month, with "calling usage billed separately" at a rate not published. Enterprise is custom, with minimums. |
| Pricing model | Per practice, on call minutes. Every plan includes every feature; only the minutes change. | Platform plans, with calling usage billed separately. |
| EHR integration | Live in production on athenahealth as a verified Marketplace Partner, writing bookings and refill requests back to the chart. | Says it integrates with 85 EHR and PM systems, naming athenahealth, eClinicalWorks, ModMed, Elation and others; scheduling write back depends on the integration. |
| What it handles | Scheduling, rescheduling and cancellations, new patient intake, refill requests, insurance intake, text confirmations, transfers to staff and emergency routing. | Scheduling and rescheduling, refill and referral information, after hours, routing to staff, and turning calls into texts. Plus two way texting and broadcast. |
| Compliance | HIPAA, with a signed BAA. PHI encrypted with AES 256 at rest and TLS 1.3 in transit, and never used to train models. SOC 2 covers the infrastructure MedPhone runs on, not a MedPhone report of its own. | HIPAA and SOC 2, with a standard BAA in all agreements. |
| Go live | Typically two to four weeks. | "Starting in about 3 weeks." |
| Terms | Month to month. No setup fee, no contract, no per provider fee. | Setup fee and contract length not published; an annual billing incentive on Enterprise. |
| Published proof | Synergy Medical, a Michigan family medicine practice on athenahealth: 2,848 calls handled from June to mid August 2026, 65-75% without reaching staff. | 1,200+ organizations and 160M patient interactions. |
Swipe the table sideways to see both columns.
When OhMD is the better pick.
- You want HIPAA texting, broadcast messages and AI calls from one vendor.
- Your EHR is one OhMD names and MedPhone does not list as live.
- You want a vendor with a SOC 2 report and a long track record.
When MedPhone is the better pick.
- You want call minutes included in the price. MedPhone's $150 plan includes 500 minutes; OhMD bills calling separately.
- You already have texting and only need the phone answered.
- You are on athenahealth and want bookings and refill requests written straight to the chart.
How does OhMD pricing compare with MedPhone?
OhMD publishes its plan prices but not its calling rate, so its all in monthly cost depends on a number you get from sales. MedPhone's all in cost at 1,000 minutes is $300 a month, and at 2,000 it is $600.
More on how MedPhone works: full pricing, the athenahealth integration, HIPAA compliance, the Synergy Medical case study, and every comparison we publish.
Where these facts come from.
Everything said about OhMD on this page is from these public pages, checked November 2026. If something here is out of date, tell us and we will correct it.
MedPhone versus OhMD FAQ
The questions practices ask when comparing MedPhone with OhMD.
Still have questions?
Can't find the answer you're looking for? Book a 15 minute call and ask us directly.
Book a 15 minute callOhMD's AI & Automation plan, which includes AI voice, starts at $500 a month, with calling usage billed separately at a rate OhMD does not publish. MedPhone starts at $150 a month with 500 call minutes included.
MedPhone sends text confirmations and SMS appointment reminders, but it is not a two way texting or broadcast platform. If texting is the main need, OhMD covers more of it.
Both name athenahealth. MedPhone is a verified athenahealth Marketplace Partner that books, reschedules and files refill requests in athenaOne. OhMD describes syncing patients and pushing chats back to athenaOne, with scheduling depending on the integration.
Compare them on your own calls.
Fifteen minutes. Bring your call volume and your EHR, and get a quote for your practice.
Book a demo