Hello Patient alternative: how MedPhone compares.
An honest side by side of MedPhone and Hello Patient. Hello Patient covers more channels; MedPhone publishes its price and goes live sooner.
Last updated:
Hello Patient details checked November 2026 on Hello Patient's own public pages, listed at the bottom. Vendors change pricing and features, so confirm current details with each vendor.
Hello Patient and MedPhone AI are both AI agents that answer patient calls and write back to athenaOne. Hello Patient covers calls, texts and web chat, inbound and outbound, for high volume groups, and prices on a call. MedPhone is phone first, for small and mid sized practices, with its pricing published.
Why practices look for a Hello Patient alternative.
Hello Patient is broader: one AI for calls, texts and chat, inbound and outbound, plus billing collections and recall, with references from large urgent care and primary care groups.
MedPhone is narrower and quicker to buy: the phone, answered well, at a price published on the page, live in two to four weeks with no setup fee or contract.
Both write appointments back to athenaOne. If you need billing and outbound campaigns, Hello Patient covers them; if you need the phone answered and a number to budget, MedPhone is the shorter path.
MedPhone and Hello Patient, side by side.
| Compared | MedPhone AI | Hello Patient |
|---|---|---|
| Published pricing | Yes. $150 a month for 500 minutes, up to $600 for 2,000 minutes, then $0.30 a minute. No setup fee, no contract, no per provider fee. | Not published. Usage based on conversation volume across voice, SMS and chat, sized by locations and services; "bring your numbers to a call". |
| Pricing model | Per practice, on call minutes. Every plan includes every feature; only the minutes change. | Usage based, quoted on a call. |
| Who it is built for | Small and mid sized medical practices. | High volume healthcare, from multi location urgent care and primary care groups to consumer health brands. |
| EHR integration | Live in production on athenahealth as a verified Marketplace Partner, writing bookings and refill requests back to the chart. | Native athenaOne integration that creates and moves appointments and new patient accounts; has also worked with AdvancedMD, eClinicalWorks, ModMed and NextGen. |
| What it handles | Scheduling, rescheduling and cancellations, new patient intake, refill requests, insurance intake, text confirmations, transfers to staff and emergency routing. | Scheduling, insurance verification and intake, billing collections, no show rebooking, recall, refills, lead conversion. Voice, SMS and web chat, inbound and outbound. |
| Languages | English. Ask on a demo about other languages. | English and Spanish, more on request. |
| Compliance | HIPAA, with a signed BAA. PHI encrypted with AES 256 at rest and TLS 1.3 in transit, and never used to train models. SOC 2 covers the infrastructure MedPhone runs on, not a MedPhone report of its own. | HIPAA, SOC 2 Type 2, a BAA with every client; no PHI used for training. |
| Go live | Typically two to four weeks. | Six to eight weeks, including on athenaOne. |
| Terms | Month to month. No setup fee, no contract, no per provider fee. | Not published. |
Swipe the table sideways to see both columns.
When Hello Patient is the better pick.
- You want calls, texts, web chat and outbound recall from one vendor.
- You want billing collections handled by the same AI.
- You need Spanish today, or a vendor with its own SOC 2 Type 2 report.
When MedPhone is the better pick.
- You want the price before the sales call. MedPhone publishes every plan; Hello Patient quotes on a call.
- You want to go live in two to four weeks rather than six to eight.
- You are a smaller practice and want month to month terms with no setup fee.
How does Hello Patient pricing compare with MedPhone?
Hello Patient does not publish pricing, so the only fair comparison is a written quote at your own volume. For reference, MedPhone at 1,000 call minutes a month is $300, and at 4,000 it is $1,200.
More on how MedPhone works: full pricing, the athenahealth integration, HIPAA compliance, the Synergy Medical case study, and every comparison we publish.
Where these facts come from.
Everything said about Hello Patient on this page is from these public pages, checked November 2026. If something here is out of date, tell us and we will correct it.
MedPhone versus Hello Patient FAQ
The questions practices ask when comparing MedPhone with Hello Patient.
Still have questions?
Can't find the answer you're looking for? Book a 15 minute call and ask us directly.
Book a 15 minute callHello Patient does not publish pricing. It describes a usage based model on conversation volume, quoted on a call. MedPhone publishes its pricing: from $150 a month, with no setup fee or contract.
Yes. Hello Patient describes a native athenaOne integration, and MedPhone is a verified athenahealth Marketplace Partner, live in production. Both write appointments back to the chart.
Hello Patient says most practices go live in six to eight weeks. MedPhone typically goes live in two to four weeks.
Compare them on your own calls.
Fifteen minutes. Bring your call volume and your EHR, and get a quote for your practice.
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