Assort Health alternative: how MedPhone compares.
An honest side by side of MedPhone and Assort Health, written by MedPhone. Where Assort is stronger, where MedPhone is, and how a practice can tell which it needs.
Last updated:
Assort Health details checked November 2026 on Assort Health's own public pages, listed at the bottom. Vendors change pricing and features, so confirm current details with each vendor.
Assort Health and MedPhone AI are both AI phone agents for medical practices, and both are on the athenahealth Marketplace. Assort Health is a patient access platform for specialty groups, private equity backed groups and health systems, covering calls, referrals, fax, payments and outbound, and it does not publish pricing. MedPhone is an AI phone agent for small and mid sized practices, with its pricing published in full.
Why practices look for a Assort Health alternative.
Assort Health is built for scale: specialty groups and health systems that want one platform for calls, referral faxes, payments and outbound campaigns across many EHRs. It has raised $222M and publishes named results from orthopedic groups.
MedPhone is built for the practice that wants its phones answered well and wants to know the price before a sales call. It starts at $150 a month for the whole practice, with no setup fee or contract, and is live on athenahealth.
Both are on the athenahealth Marketplace and both write back to the chart. The difference is breadth and buyer: Assort covers more of patient access for larger organizations; MedPhone covers the phone for practices that do not need the rest.
MedPhone and Assort Health, side by side.
| Compared | MedPhone AI | Assort Health |
|---|---|---|
| Published pricing | Yes. $150 a month for 500 minutes, up to $600 for 2,000 minutes, then $0.30 a minute. No setup fee, no contract, no per provider fee. | Not published. Assort Health has no pricing page; pricing is quoted after a demo. |
| Pricing model | Per practice, on call minutes. Every plan includes every feature; only the minutes change. | Not published. |
| Who it is built for | Small and mid sized medical practices. | Independent specialty practices through private equity backed groups and health systems; 23+ specialties. |
| EHR integration | Live in production on athenahealth as a verified Marketplace Partner, writing bookings and refill requests back to the chart. | On the athenahealth Marketplace, with integration pages for Veradigm, NextGen, MEDENT, Nextech and ModMed. Its own pages give its EHR count as 15+, 20+ and 84+. |
| What it handles | Scheduling, rescheduling and cancellations, new patient intake, refill requests, insurance intake, text confirmations, transfers to staff and emergency routing. | Scheduling, triage and routing, insurance and eligibility, intake, referral and fax automation, payments, refills, lab requests, waitlist, outbound, texting, online scheduling and chat. |
| Callers at once | Every caller answered at once, with no cap and no queue. | Not stated as a number. |
| Compliance | HIPAA, with a signed BAA. PHI encrypted with AES 256 at rest and TLS 1.3 in transit, and never used to train models. SOC 2 covers the infrastructure MedPhone runs on, not a MedPhone report of its own. | SOC 2 Type II, HIPAA, and a BAA on every engagement. |
| Go live | Typically two to four weeks. | "Live in weeks"; its own summary says as few as five weeks. |
| Terms | Month to month. No setup fee, no contract, no per provider fee. | Not published. |
| Published proof | Synergy Medical, a Michigan family medicine practice on athenahealth: 2,848 calls handled from June to mid August 2026, 65-75% without reaching staff. | Named groups including Peninsula Orthopaedic, Barrington Orthopedic and Concord Orthopaedics; "300M+ patient interactions". |
Swipe the table sideways to see both columns.
When Assort Health is the better pick.
- You are a specialty group, a private equity backed group or a health system and want one vendor for calls, referrals, fax, payments and outbound.
- You run several EHRs, or one that MedPhone does not name as live, such as Nextech or MEDENT.
- You need a vendor with its own SOC 2 Type II report and published specialty protocols.
When MedPhone is the better pick.
- You want the price in writing before the demo. MedPhone publishes every plan and the overage rate; Assort does not publish pricing.
- You are a 1 to 20 provider practice and the phone is the problem, not referrals or payments.
- You are on athenahealth and want month to month terms with no setup fee.
How does Assort Health pricing compare with MedPhone?
Assort Health does not publish pricing, so there is no like for like sum to show here. Figures for Assort that circulate online come from rival vendors' blogs, not from Assort, so this page does not repeat them. MedPhone at 1,000 call minutes a month is $300, and at a typical 4,000 it is $1,200. Ask Assort for a written quote at your own volume and compare.
More on how MedPhone works: full pricing, the athenahealth integration, HIPAA compliance, the Synergy Medical case study, and every comparison we publish.
Where these facts come from.
Everything said about Assort Health on this page is from these public pages, checked November 2026. If something here is out of date, tell us and we will correct it.
MedPhone versus Assort Health FAQ
The questions practices ask when comparing MedPhone with Assort Health.
Still have questions?
Can't find the answer you're looking for? Book a 15 minute call and ask us directly.
Book a 15 minute callAssort Health does not publish pricing; it is quoted after a demo. MedPhone publishes its pricing: from $150 a month for 500 call minutes, $0.30 a minute after that, with no setup fee, contract or per provider fee.
Yes. MedPhone is a verified athenahealth Marketplace Partner, live in production, and Assort Health says it is available on the athenahealth Marketplace. Both write bookings back to athenaOne.
For a 1 to 20 provider practice whose main problem is answering the phone, MedPhone is usually the simpler fit: a published price, month to month terms and a two to four week go live. A group that also wants referral, fax and payment automation across several EHRs is the buyer Assort is built for.
Assort Health states SOC 2 Type II. MedPhone runs on SOC 2 certified infrastructure but does not claim a SOC 2 report of its own. It is HIPAA compliant, signs a BAA, encrypts PHI with AES 256 and TLS 1.3, and does not train models on patient data.
Compare them on your own calls.
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